General Refund Rules
Refunds for flight tickets and other travel services booked through FlightKart depend on the rules of the airline or service provider. This includes hotels, resorts, accommodation providers, airport transfer companies, Destination Management Companies (DMCs), and insurers.
Each airline and service provider has its own rules for cancellations, changes, and refunds. The refund amount may also depend on the type of ticket or service you purchased.
Before requesting a refund, please check the fare rules and booking conditions that apply to your booking.
Non-Refundable Fares
Some special, promotional, and discounted fares may not be refundable.
In some cases, the cancellation fee may be as high as the full ticket price. This depends on the fare rules set by the airline or service provider.
If your ticket is non-refundable, FlightKart may not be able to provide a refund after cancellation.
The same may apply to accommodation, transfers and other services booked at non-refundable or discounted rates.
Accommodation Bookings
Cancellation and refund conditions for accommodation are set by the property or supplier and depend on the rate and dates you select. These conditions will be shared with you before you confirm your booking. Group rates, room blocks and payment deadlines apply as confirmed in writing, and group bookings may carry different cancellation and payment terms.
Airport Transfers
Airport transfers are arranged through third-party local transfer companies and destination management companies. Cancellation and refund terms depend on the supplier and may vary by destination and vehicle type. We will share the applicable terms before you confirm your transfer.
Travel Insurance
Travel insurance is issued and administered by the relevant insurer or its appointed administrator. Any cancellation of a policy, or refund of a premium, depends on the policy wording and the insurer’s terms. FlightKart does not decide claims or approve premium refunds. Insurance claims are separate from refunds and are assessed by the insurer.
Visa Assistance
FlightKart does not process visa applications. Fees paid to an embassy, consulate or immigration authority, and any refund of those fees, are governed by that authority’s rules. FlightKart is not responsible for visa decisions or for refusal of entry.
For group accommodation or group travel, deposit amounts and payment deadlines are those confirmed to you in writing. Group rates are not guaranteed until confirmed in writing.
Refund Processing Time
Once your refund is approved, FlightKart may take up to 10 weeks to process it.
The actual time may vary depending on the airline, service provider, or payment method.
If the refund must first be processed by an airline or another service provider, it may take longer.
Currency Conversion
Currency conversion rates may apply to charges for services provided by suppliers outside New Zealand.
The amount refunded may vary because of changes in currency exchange rates.
If an Airline or Supplier Cannot Provide a Refund
Sometimes an airline or other service provider may become insolvent, go into liquidation, or be unable to provide a refund.
If this happens, FlightKart will help with the refund process where possible. However, FlightKart cannot guarantee that a refund will be recovered if the airline or service provider cannot return the money.
This policy does not remove any rights you may have under applicable New Zealand law.
Refund Payment Method
Refunds are normally processed to an eligible New Zealand bank account belonging to the authorised person.
FlightKart may ask for information to confirm the identity of the person receiving the refund.
For your security, we may not be able to send a refund to a different person or an unauthorised bank account.
Deposits
Deposits paid to hold a reservation are generally non-refundable.
A deposit may be used towards a new booking for the same passenger or passengers within 15 days of the original payment, subject to the applicable booking conditions.
Any difference in the ticket price, fees or other charges must be paid separately.
How to Request a Refund
To request a refund, please email [info@flightkart.co.nz].
Please include your booking reference, passenger details, the service you booked (flight, accommodation, transfer or insurance) and the reason for your refund request.
Our team will check your booking details and let you know if a refund is possible.
If you made an online flight booking, please include your booking reference in your email so we can find your booking more easily.
Your Rights
This Refund Policy works alongside your rights under applicable New Zealand law.
Nothing in this policy is intended to remove or limit any rights that cannot legally be removed or limited.
Contact Us
If you have questions about a refund or cancellation, kindly contact FlightKart at [info@flightkart.co.nz]
Please include your booking reference when contacting us about an existing booking.