Terms and conditons - Flightkart

INTRODUCTION

Welcome to the https://flightkart.co.nz/ website. The https://flightkart.co.nz/ website, mobile or tablet applications, or any other feature on the https://flightkart.co.nz/ platform (collectively our “Website” or “https://flightkart.co.nz/ ”) is designed to be as user-friendly, informative, and secure as possible. Our Website is provided solely to assist customers in gathering travel information and purchasing travel-related goods and services. Our website is intended for personal, non-commercial use. For the purposes of this Agreement, (a) “we”, “us”, “our”, “Flightkart”, and “https://flightkart.co.nz/” refer to Flightkart, (b) “you” or “you’re” refers to you as the user of our Website, (c) “including” or “includes” means including without limitation.

Our Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms” or “Agreement”). This Agreement describes the terms and conditions applicable to the services available through our Website and details your responsibilities, thereby limiting the liability of Flightkart and its third-party suppliers or providers. These include the airlines, hotels, rental car companies, cruise, accommodations, and other suppliers that provide Bookings or other services through our Website (such third parties are collectively referred to as the “Travel Service Providers”).

Please read these Terms carefully, as they contain important information.

You should also read our “Privacy Policy (as defined below), which also governs your use of our Website, and is incorporated by reference in this Agreement. By accessing or using our Website, or contacting our call center agents, you agree that the Terms then in force shall apply. If you do not agree to the Terms, please do not fill out any forms and call center agents.

These Terms may be subject to change. The amended Terms shall be effective from and after the date that they are posted on our Website. We recommend that you review these periodically. You will be subject to the Terms in force at the time that you make your purchase from us or use our Website.

Our Website is intended to provide services primarily for residents of North America, Canada, Australia, and New Zealand. This Agreement applies to any use of the Website, any use of the Services, and any Bookings made from the United States or above mentioned countries. We may determine your location including through the use of your IP address. If your IP address is located in the United States or any above-mentioned countries, these terms and conditions apply to you.

USE OF OUR WEBSITE

As a condition of your use of our Website, call center agents, and other products and services provided by flightkart.co.nz, including any content (together “Services”), you warrant that:

You are at least the age of majority in the jurisdiction where you reside;
You possess the legal authority to engage in a legally binding contractual relationship;
You will use our Website in accordance with this Agreement;
You will only use the Services to make legitimate Bookings for you or for another person for whom you are legally authorized to act;

Flightkart.co.nz retains the right, at our sole discretion, to deny access to anyone to the Services we offer, at any time and for any reason, including for violations of this Agreement.

RESOLUTION OF DISPUTES

You agree to give us an opportunity to resolve any disputes or claims relating in any way to our Website, any Bookings, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Policy (“Claims”) by contacting Flightkart.co.nz Customer Support: Flightkart.co.nz

INTERNATIONAL TRAVEL

If you are traveling internationally, please be advised that the provisions of the Montreal Convention and the Warsaw Convention may be applicable to your journey, including portions entirely within the countries of departure or destination. The Conventions govern and, in most cases, limit the liability of carriers to passengers for death or personal injury.

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as but not limited to passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Visa and Passport– As a traveler, you should verify with the relevant embassy the passport and visa requirements in advance. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. Under no circumstances will Flightkart be held responsible if you do not have the right travel documents or permissions.

Every destination has its own requirements concerning entry formalities, vaccinations, etc. and these may also vary depending on the nationality of the passenger. We recommend that you obtain this information before planning your journey. Flightkart cannot be responsible for incidents deriving from you being non-observant of these official requirements. Some jurisdictions require birth certificates for all minors traveling. The ultimate responsibility for obtaining this information and complying with any and all passport, visa, health, or other requirements remains solely and exclusively with you.

BY OFFERING BOOKINGS FOR PARTICULAR INTERNATIONAL DESTINATIONS, Flightkart.co.nz DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

AIRLINE BAGGAGE POLICY

Airline baggage fees are not included in any Bookings. All such baggage fees are your responsibility and must be confirmed and paid by you directly with the applicable airline.

CHECK-IN

Every airline will have its requirements pertaining to check-in. It is important to verify what the check-in requirements are prior to your flight.

As per the flight industry standard, we recommend the following for your check-in:

Domestic flights: Minimum 90 minutes prior to departure
Between Canada and the United States and International flights: Minimum 3 hours prior to departure

AIRLINE SCHEDULE CHANGE

Changes to flight schedules (including cancellations, delays, and other schedule changes) can occur for any number of reasons, including bad weather, mechanical problems, crew issues, and civil unrest, and can happen at any time, including after check-in, whether in person or online. Such schedule changes (“Schedule Changes”) can also include the change of your original flight from a direct non-stop itinerary to include a stop(s) and/or connection(s) to your final destination. Please note that all Schedule Changes stem from the airlines directly.

Each airline has its own policy regarding the options if any, available to you in the event of a Schedule Change, which may differ for different types of Schedule Changes. These options may require action from you in order for them to be available to you including requiring your express consent to confirm a change to your itinerary. Please review the applicable fare rules, to see what options may be available to you in the event of a Schedule Change. Check your fare rules and you can always call us for assistance with your particular ticket.

In order to help our customers remain informed regarding the status of their flights, and to protect our customers’ airline tickets from being invalidated, we have implemented the following guidelines for when Schedule Changes, including cancellations, occur, so that we can try to notify our customers of changes to their itinerary:

Major Schedule Changes

If a Schedule Change is classified as a “major” Schedule Change by the airline or will result in a misconnection, we will send you an email notification of the Schedule Change along with a request to confirm or request a modification of the flight re-accommodation offered by your airline.
- Please note:This email will contain an airline-imposed deadline by which you must respond in order to protect the validity of your ticket. Should you fail to respond by the deadline, Flightkart will automatically confirm the re-accommodation option provided by your carrier in order to avoid the cancellation of your ticket by the airline.
Depending on the amount of time in advance in which we learn of a Schedule Change, we will attempt to send additional Schedule Change notifications and/or reminders of actions you are required to take to preserve your ticket

In addition, in the event you are canceling your ticket, you may be charged the applicable Additional Fees set out in Section 14 (Fees for Cancellations, Changes, and Refunds) below.

OVERBOOKING OF FLIGHTS

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a Booking. Any such overbooking is considered to be a Schedule Change for the purpose of these Terms.

CANCELLATIONS, CHANGES AND REFUNDS

Bookings cannot be cancelled or changed, and are non-refundable, unless otherwise expressly stated as part of your Order or in these Terms. Your ability to cancel, to change, or to obtain a refund for your Booking, is subject to your Travel Service Provider’s Additional Terms, including any applicable airline fare rules and regulations. If you find that you must cancel a Booking for any reason, please contact us as Travel Service Providers may, on a case-by-case basis, permit changes to, the cancellation of, or refunds of, Bookings. We will assist you in this process.

In the event that your Booking can be canceled, changed or refunded in accordance with the foregoing, (a) we will charge you the fees set out in Section 14 (Fees for Cancellations, Changes and Refunds) as applicable, and (b) Travel Service Providers may charge you additional fees.

If your Booking is for an airline ticket, even if your airline ticket is non-refundable:

Depending on the airline’s rules and policies, your Booking may be eligible for a full fare refund if canceled within 24 hours Eastern Standard Time the day your Booking was completed. However, even if such cancellation is permitted, you will be charged the applicable fees, set out in Section 14 (Fees for Cancellations, Changes, and Refunds).
In certain cases, the airline may allow you to cancel without a refund and apply the value of your original ticket towards a future ticket purchase by the same traveler on the same airline. This is called a Restricted Travel Credit and details on the restrictions for its use can be found in Section 9 (Restricted Travel Credit) above.

Name changes: Please be aware that once you have made a Booking, name changes are not permitted. If you find you need to change or correct the spelling of a name after you have made a Booking, you will have to cancel your original Booking, if permitted and otherwise subject to this Section 13 (Cancellation, Changes and Refunds), and then make a new Booking with a new flight at the then-current rate using the correct spelling of the name. Therefore, it is imperative and your responsibility to verify the spelling of the names of all passengers before making your Booking.

Refund requests, when or if permitted, are subject to the Travel Service Provider’s rules and regulations of purchased tickets. If the refund request is approved by the Travel Service Providers, we are unable to provide a specific timeline for how long it may take for this requested refund to be processed.

In the event that a refund is provided, please note that any fees associated with the Booking, or any fees that we charge you in accordance with Section 14 (Fees for Cancellations, Changes and Refunds) below, are not refundable. Please note that we are dependent on the Travel Service Providers for receiving the requested refunds. If a refund is approved by the Travel Service Provider it may take additional time for this to be credited back to you. Please note that it may take an extended period of time for refunds to be processed.

FEES FOR CANCELLATIONS, CHANGES AND REFUNDS

Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, Flightkart will charge the following fees as applicable where cancellations, changes, and refunds are permitted in accordance with these Terms. For single tickets, Flightkart fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable. For multi-tickets and Super Saver /virtual interlining tickets, Flightkart fees are charged on a per-passenger, per-modification basis and are generally non-refundable.

PAYMENT AND CREDIT CARD CHARGES

Please note that multiple charges may appear on your credit card.

Payment may be charged by more than one party (as will be shown on your statement, and the total amount charged will not exceed the total price of your Booking inclusive of all optional service fees and taxes.

Furthermore, please allow sufficient time for all pending charges to settle on your credit card statement. Once all pending charges have been posted, all charges related to your booking will sum up to the total amount agreed upon at the time of booking, as contained in your Booking Notification email.

FLIGHT INFORMATION

Booking notification: Once your purchase is complete, you should receive an email titled “Your trip confirmation and receipt.” Your booking may provide you with a confirmation number before a ticket has been issued. If this is the case, the booking process is not complete and the fare is subject to change until a ticket is issued.

We strongly recommend that you re-confirm any flight Booking with the airline 24 hours prior to departure for domestic flights, and 72 hours prior to departure for international flights.

FOREIGN CURRENCY TRANSACTIONS

If the currency that was shown to you on our site at the time of booking is different from the currency associated with your form of payment, the bank or financial institution that issued your credit card may charge a fee for international and/or foreign currency transactions.

For example, if you make a Booking through our Website from outside the United States using an American credit card, your bank may convert the payment amount to your local currency and may charge you a fee for the conversion. The amount of the charge appearing on your credit or bank card statement may be in your local currency and different than the purchase amount shown on the billing summary page for the Booking.

Your bank or credit card company determines the currency exchange rate and the amount of the foreign transaction fee on the day it processes the transaction. Please contact your bank or credit card company should you have any questions about these fees or the exchange rate applied to your transaction.

In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside the United States.

Voluntary Changes: Each individual ticket is subject to its own rules and restrictions and customers are deemed to be point-to-point ticket holders. Should you need to make any changes to your ticket(s), each ticket will be changed independently of one another and will be subject to potential change fees.

Airline-initiated Changes: Unlike round-trip tickets, if one of these flights is affected by an airline-initiated change (cancelation or involuntary schedule change) that causes a customer to make changes to the other flights, the customer will be responsible for any fees incurred for making changes to the unaffected flights.

Check-in: You are responsible for checking into each flight separately since there are no interline agreements between the carriers and in some cases to pass through additional security checkpoints.

Visa Requirements: In some cases, you could be leaving the transit zone and have to pass through passport control yet again. You will need to have the proper travel documents for each ticket booked. For more information,

Baggage Allowance: Each individual airline has its own baggage allowance policy. Please ensure your luggage size, weight, and quantity correspond to the policies of all operating carriers with a Super Saver itinerary.

Baggage Transfer: When booking a Super Saver fare, you are responsible for the “self-transfer” of baggage between the two carriers at the airport in cases where you have separate independent connecting flights.

Cancellation Protection

Cancellation Protection offered by Flightkart is provided through a partnership with Refundable Me. When you purchase Cancellation Protection in connection with one of our travel products, you are subject to the terms & and conditions as provided to you within the Website at the time of purchase, and in subsequent confirmation communications.

UNACCOMPANIED MINORS

Tickets will not be sold directly to unaccompanied minors aged 16 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Some airlines may not allow unaccompanied minors to travel without an adult. Some airlines will only allow unaccompanied minors to travel on non-stop flights. Many airlines require additional fees to be paid at check-in. You must call the airline to verify the rules and restrictions for an unaccompanied minor traveling alone.

CREDIT CARD CHARGEBACKS

You have the ability to dispute charges with credit card companies (“chargebacks“). If you have a question about a charge on your credit card statement, we encourage you to call Flightkart.co.nz prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, Flightkart.co.nz will work with you in resolving your concerns. Flightkart.co.nz retains the right to dispute any chargeback that it believes is improper, as described more fully below. Flightkart.co.nz also retains the right to fully cancel any Booking in the event of a chargeback related to that Booking.

By using our service to make a Booking with a Travel Service Provider, you accept and agree to the relevant cancellation policy of that Travel Service Provider. In all cases, the cancellation policy of each Booking is made available on our Website. Please note that certain rates or special offers are not eligible for cancellation or change.

Flightkart.co.nz deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you (each an “improper chargeback scenario”):

Chargebacks resulting from non-cancellable or non-refundable Bookings in the event that Flightkart.co.nz or the Travel Service Provider cannot provide a refund, whether or not the Booking is used. For greater certainty, this includes cases where:
- The flight has been flown and/or the Booking has been partially used;
- You were a no-show and missed the flight
- You did not have the necessary travel documents prepared for any leg of the flight; or
- You failed to meet the necessary health requirements needed in order to use the Booking.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
Chargebacks arising from the Travel Service Provider’s failure to deliver a product or service in a manner that’s consistent with the Travel Service Provider’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of Flightkart.co.nz.

For greater certainty, we may, in accordance with the Privacy Policy, use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you. The data used to dispute chargebacks will therefore be shared with third parties. In that regard, Flightkart shall not be held accountable for any data breaches stemming from third parties as a result of disputing the chargeback you have initiated.

RECOVERING COSTS OF IMPROPER CHARGEBACKS

In the event of an improper chargeback scenario in which service has been genuinely purchased from our Website if following investigation (i) https://flightkart.co.nz/ determines that a chargeback was improperly issued and (ii) https://flightkart.co.nz/ is unable to rebut such chargeback claim and recover such chargeback costs from the credit card network and/or the Travel Service Provider, Flightkart.com retains the right to recharge your credit card to recover the costs of such chargeback claim from you upon notification that a chargeback has been issued and you agree to reimburse https://flightkart.co.nz/ in such circumstances.

RECOVERING COSTS OF IMPROPER CHARGEBACKS

Flightkart.co.nz believes in protecting your privacy. Please read the current Privacy Policy (the “Privacy Policy”) which also governs your use of our Website. It contains information about how Flightkart.co.nz collects, uses, and discloses information through the Services.

DISCLAIMERS

This Website and all its content are provided for your use on an “as is” and “where available” basis and at no charge.

We make, to the extent permitted by applicable law, no warranties, conditions or representations, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to our Website or any related materials, products, services, or information. Moreover, we do not warrant, represent or condition that the content of our Website is accurate, current or complete, or that it does not infringe on the rights of others.

We disclaim all implied warranties and representations to the maximum extent permitted by law, including, without limitation, implied warranties that the products and services offered, sold and provided through our Website will be of merchantable quality, are fit for any purpose or comply with the descriptions and samples displayed on our Website.

The air carriers and other Travel Service Providers providing travel or other services on our Website are independent contractors and not agents or employees of Flightkart.co.nz. Flightkart.co.nz is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such Travel Service Provider or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Flightkart.co.nz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and has no responsibility for any additional expenses, omissions, delays, re-routing, or acts of any government or authority. Under no circumstances, including, but not limited to, negligence, shall we (including any of our officers, employees, agents, shareholders, or other representatives), and/or our Travel Service Providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site.

NOTICES

If you have a complaint or other feedback about Flightkart’s service, please contact us at Flightkart.co.nz , where a customer service representative will promptly address your concern. Unless complaints, feedback, or requests are submitted through our Customer Support first, you may experience a delay in receiving a response, as your communication will need to be re-routed appropriately.